Frequently Asked Questions

Q. What time is your Check-in and Check-out time?

A. Check-in begins at 3pm. Check-out is 11am.

Q. Do you accommodate Late Check-out?

A. Yes, based upon availability. For information regarding a later check-out time, contact the Front Desk the evening before or morning of departure.

Q. Where are you located?

A. We are located at the intersection of International Drive and Destination Parkway where Interstate 4 and Route 528 connect. Directions are available from the MAP feature at the bottom of our web page.

Q. Is there transportation available to/from the airport?

A. Mears Transportation provides a variety of transportation services to/from the airport, for individuals and groups. Call 407-313-4300 and ask for our Concierge Service to arrange transportation.

Q. Does your hotel provide parking?

A. We provide convenient on-site self parking and valet parking. Hourly and overnight fees apply.

Q. Can I bring my pet(s)?

A. The Hilton Orlando accommodates cats and dogs weighing up to 75 lbs. Dogs and cats exceeding this weight limit as well as other types of animals must receive e-mail or printed authorization from the Hilton Orlando General Manager prior to check-in. No more than two pets are permitted per guestroom. To book a room with a pet, the guest must call the hotel directly or 1-800-HILTONS and specifically mention that they want to bring a pet. Guests will be charged a non-refundable service fee of up to $75.00 to cover the additional cleaning process for their pet’s stay. Pet-friendly rooms are subject to availability. Guest traveling with pets will be required to sign a liability release form upon check-in, agreeing to comply with all of the guidelines of the hotel’s pet policy. The hotel’s pet policy includes:

Pets must be kept on a leash or in a carrier while in public areas.
Pets must stay out of all food and beverage areas.
Pet owners must be present while any member of the hotel staff is servicing the guestroom.
Pet owners must agree to ensure pets do not disrupt the “quiet enjoyment” of other guests due to excessive barking.
Pet owners must notify the Front Desk and use the "Pet Friendly Room" door hanger when leaving a pet unattended in a guestroom.

Q. What amenities are in your guest room?

A. Special amenities help make your stay more comfortable, like the mini-refrigerator, workstation and nesting table, laptop safe, coffee maker, and iron/ironing board. For a complete list of guest room amenities, click here.

Q. What recreational amenities does the Hilton Orlando offer?

A. Where do we start? We offer a Resort Pool. Quiet Pool. Water slide. Whirlpools. Lazy River. Cabanas. Jogging track. Luxury spa and fitness center. Basketball, tennis, volleyball, bocce ball courts. Click to our Recreation page for details and descriptions.

Q. What are the restaurants in the hotel?

A. We offer six creative, fresh dining options plus in-room dining in the hotel:

Q. Do you have onsite laundry/valet service?

A. The Hilton Orlando provides fast, efficient overnight laundry and valet services. Laundry bags and order forms are locate in the guest room closet.

Q. Does the Hilton Orlando provide internet service?

A. The hotel offers both WiFi and wired internet services at locations throughout the hotel.

Q. Do you have Safe Deposit Boxes?

A. In-room safes are available for use by guests. Safe deposit boxes are also available by the Front Desk.

Q. Does the hotel offer smoking/non smoking floors?

A. The Hilton Orlando offers dedicated smoking and non-smoking guest rooms.

Q. Does your hotel offer Currency Exchange?

A. International Currency Exchange Services are available at the Front Desk in the main lobby.